Links

• Freezerworks Webex site
• 4D
• Brady
• Data Access Technology
• National Labtools - Ovee(TM)

“Freezerworks succeeds in bringing to the laboratory a powerful database that can effectively keep track of those messy freezers. No laboratory should be without such a program.”

Bar Code Printers

• I am getting a “Label Printer Not Responding” error message. What should I do?
• Can we use the bar code printer we have to print bar code labels?
• The port designated is not responding. Please confirm the port number and power supply to the printer.
• When I try to print labels I get “ERROR 29 - The value must be 1 or 0”.
• My Zebra printer displays a red or orange light – never green, and will not print.
• The print on the label from my Zebra printer is too light.
• My printer (Zebra) is not working. I couldn't get the gap sensor to work; it kept changing from green to orange, never red.
• Print a small set of labels
• Connecting printer to Mac - won't print. Which port to use?
• Out of Memory error when printing labels
• My barcode label won’t scan.

Closing Freezerworks

• Closing Freezerworks - zDialogs message

Connectivity

• Can we link Freezerworks with other database programs we use?

Customizing Freezerworks

• Can Dataworks customize Freezerworks to address specific needs?

Data File

• I want to change the location of the data file (move it to a different drive). How do we redirect the program to save the files to this new location?
• I backed up my data file. When I launched the program it said, "File not found." I re-installed from the CD, but this did not help. I opened the progr

Error Messages

• Access to specified device, path, or file is denied.
• The resource cache file cannot be created.
• No more room to save the record.
• Cannot find .ini file.
• Error –9939. External routine not found.
• An interruption has occurred while flushing the data to disk. Please run 4D Tools.
• An attempt has been made to save non-unique data to a table with a unique field.
• The form could not be loaded.
• Not enough space in your data segment to allocate a new data segment.
• Out of Memory error when printing bar code labels.
• The service did not respond to the control request in a timely fashion.
• Error 2186. Access denied, or Service not responding to the control function.
• Error –9952. Invalid data segment header.
• Error –10030 while the request was being sent to the server.
• Error 1

Importing Data

• What delimiter settings should I use when importing data?
• How can I use Import to update aliquot data in Freezerworks?
• Freezerworks closes when I select the file to import.
• Error message contains: The destination string is smaller than the source

Labels

• What is the difference between the 1ml portrait and landscape labels?
• Do you have labels that stick to frozen vials?
• Do you offer wraparound labels smaller than the 1 ml vial size?
• Do you have labels for slides?

Networking

• You need at least one network component to run 4D Client.
• Access to Freezerworks over the network is slow. What can I do to improve performance?
• Error –10002. The database cannot be used
• Can you register Freezerworks as a Service on NT?
• Is a desktop computer sufficient to use as a server or do we need a true server?
• Can I have both Mac and Windows clients accessing Freezerworks Server?
• I am not able to get a connection on the client. What should I do?
• Will Freezerworks Server run under Windows NT? Windows 2000? Novell?
• Does the data file have to be in the same location as the server software, or can it be on a mapped drive?
• Error –10001. The connection to the database has been disrupted.
• Error message: "Register as a service could not be done because the Database Access path contains spaces.”
• Can Freezerworks Server be used with Terminal Service?
• What Port Number does Freezerworks use?

Quality Assurance

• Does Freezerworks meet GMP standards?
• Is Freezerworks FDA Title 21 CFR Part 11 Compliant?

Reports

• Can we get a

Scanners

• I switched the scanner to a different client computer, and now it doesn't read the bar code. It beeps as if it will, but does not enter anything into

Installation

• When starting Freezerworks or Freezerworks Unlimited for the first time after installation, the program flashes on the screen and then quits.
• Downloading Freezerworks 5.5 getting "open with" prompt
• Is Freezerworks compatible with Macintosh Leopard (10.5)