Product FAQs

Frequently Asked Questions:

Contact Sales to get a quote for your specific needs.

  • Freezerworks is a locally hosted application. Your Freezerworks database is stored on your computer or server.
  • Your database can also be hosted on a third party hosting service, as long as the third party service has a Freezerworks supported Operating System.
  • Freezerworks is a thick client application, which means it is run locally from your desktop. However, we do offer a web client that allows users to view, search, and report on the data in Freezerworks. We also offer REST and SOAP APIs that allow you to develop applications to read and write data via web browsers and integrate with other programs on your system. These services are provided through our Web Services Module.
  • Yes, you have two options for doing this. One way is through our client server structure. You can access Freezerworks on a shared network (ideally through VPN connection to ensure that your data is secure) from anywhere on the globe.
  • The other way this can be done is through our Web Services Module, which offers REST and SOAP APIs to develop applications to read and write data over the internet using a browser. The Web Services Module includes our Web Client, a secure, out-of-the-box web based solution for read only access of Freezerworks data. The Web Client will be enhanced to include secure write access in the Freezerworks 2017 upgrade.
  • Freezerworks is a primarily a thick client application, which means that you will open it up on your desktop computer or laptop as an application, and interface with it through your computer.
  • You can also interface with the data through the web, with our Web Services Module. Within that module, you can also create a custom interface to interact with Freezerworks via the web or to integrate a Laboratory Information Management System (LIMS) that you may already be using.
  • Freezerworks comes with 4D’s SQL engine. 4D is a SQL-92 compliant development platform.. 4D was one of the first development platforms to allow developers to build for both Windows and Mac OS. It packages your database engine and application layer and does not require any supporting software. 4D server is a “zero-admin” server. It is easy to install, use, and administer, and is extremely cost effective. For more information on 4D, click here.
  • No additional licenses or databases are required to run Freezerworks.
  • Also, check out our page for the IT Professional.
  • Freezerworks comes with 4D’s SQL engine. 4D is a SQL-92 compliant development platform. 4D was one of the first development platforms to allow us to build for both Windows and Mac OS. It packages your database engine and application layer and does not require any supporting software. 4D server is a “zero-admin” server. It is easy to install, use, and administer, and is extremely cost effective. For more information on 4D, click here.
  • Also, check out our page for the IT Professional.
  • There are no limitations within Freezerworks on the amount of records the software is able to handle. The only limitation is the amount of space on your server or hard drive.
  • Freezerworks has been successfully tested to run seamlessly with 29 million samples and 29 million aliquots.
  • The price of Freezerworks is based on the version and the license structure that is right for your group. We have three different Editions of Freezerworks (Base, Ascent, and Summit) that are available in:
    • Single user license, for use on a single computer.
    • Client server license, which is a concurrent user model. This model allows you to have a pool of shared licenses that your users can draw on when they need to run Freezerworks. It saves you money and allows you flexibility as your group grows.
  • Contact a sales manager for enterprise or global solutions. We have programs in place for large institutions.
  • For help determining which version of Freezerworks is right for you, call an Account Manager at 425-673-1974 or email sales@freezerworks.com
  • With your Freezerworks purchase, you receive a perpetual Freezerworks license, meaning that you own the software for life. Request a quote here.
  • You also receive one year subscription in our Customer Care Program, with an optional renewal of 20% of the cost of the software after one year. Here is a quick list of what your Customer Care Program includes:
    • Support via phone, e-mail, or online remote Internet session.
    • Upgrade and maintenance releases at no additional charge.
    • Assistance with label printer setup and connection to Freezerworks.
    • Assistance in finding the best ways to utilize Freezerworks.
    • Database diagnostics.
    • Needs assessment for custom features (does not include custom programming or modifications).
  • Freezerworks Summit Edition makes it easy for you to stay in compliance with HIPAA regulations.
  • In Summit, you can mask your PHI/PII data, restrict access to PHI/PII data, and all viewing of PHI/PII information is automatically captured in the PHI Viewing Audit Trail.
  • Click here for our statement on HIPAA.
  • All Editions of Freezerworks make it easy for you to stay in compliance with 21 CFR Part 11.
  • The unmodifiable audit trail captures every modification made to every data field in Freezerworks and user authentication is required upon login.
  • See our Quality Assurance web page for our 21 CFR Part 11 statement.
  • Every Edition of Freezerworks is validated in house to strict standards to meet FDA, GLP, and all required compliance.
  • Click here for more info on our validation process.
  • If you require your own in-house validation, we also offer IQ/OQ validation packages that can be by your organization.
  • For more information about our validation package, call an Account Manager at 425-673-1974 or email sales@freezerworks.com.
  • Upgrading to the newest version of Freezerworks is seamless, and requires no re-creation of your data, user defined fields, entry forms, freezers, or list views. Upgrades to the newest version are included free of charge with your Customer Care Program.
  • If you have a current Customer Care Program contract with us, your upgrade to the latest version of Freezerworks is free!
  • If you are not running the current version, or if you are interested in a more powerful Edition (such as from Base to Ascent, or Ascent to Summit) contact sales@freezerworks.com to get a quote on becoming current on Customer Care and/or moving to a more feature rich Edition of Freezerworks.
  • The upgrade to the newest version of Freezerworks is seamless, and requires no re-creation of your data, user defined fields, entry forms, freezers, or list views. Everything you have already created will be preserved, and you will have the added functionality of the newest version of Freezerworks.
  • If you work in a validated environment you may consider pairing our IQ/OQ Validation Package with your upgrade.
  • The Patient Management Module adds a data table to the database to track Patients and related data (see diagram below). You can create patient-level data fields and have the ability to attach samples and aliquots to patient records. This module also allows you to mask your PHI/PII data, restrict access to PHI/PII data, and track all viewing of PHI/PII information in the PHI Viewing Audit Trail.

    images_webpics_summit_structure

  • For storing de-identified patient information, Base or Ascent will work great. However, if you are going to be storing PHI/PII data, we strongly recommend using the Patient Management Module with the PHI/PII security settings and PHI/PII Viewing Audit Trail in Summit.
  • Yes, Freezerworks is used to track non-human samples, such as animal samples or soil samples, by many different organizations. The full configurability of Freezerworks allows you to track any kind of samples you want.
  • Study our different Editions to see what is right for you on our Freezerworks 2015 information page.
  • If you are not sure, have questions, or are ready to request a demo of the Edition you want to try, contact sales@freezerworks.com.
  • Freezerworks is fully configurable, so you define which data fields you want to track. Freezerworks can be used to manage any kind of inventory, and is regularly used to track dry storage and other non-freezer inventory.
  • Freezerworks is fully configurable and can support any freezer configuration. It can also be configured to support dry storage, or any other storage.
  • We supply and support a variety of barcoding products. We have labels, printers, and scanners that can meet any of your barcoding needs.
  • Custom label formats can be added to Freezerworks for a small fee.
  • Contact sales@freezerworks.com if you are interested in a quote for barcoding supplies, need a custom label design, or wish to receive a free sample of our labels.
  • Freezerworks is fully configurable, so it can support any kind of inventory and is used in many different scientific industries.
  • The amount of disk space needed to store Freezerworks varies greatly for each installation. The storage needed depends on different variables such as the number of user-defined fields, the number of audit trail records, the number of samples, and the number of aliquots.
  • See the chart below to get an idea of how much storage you might need based on the data file sizes of some of our customers.
Data File Size# Samples# Aliquots# Audit Trail Records
3.06GB257,586354,4413,567,310
849MB9,94480,461978,458
6.5GB235,536540,0077,337,915
1.873GB88,541165,5011,913,971
17.123GB630,1701,039,38322,982,649
  • Freezerworks can be implemented very quickly, in as little as one week in many instances. The setup is all done inside the software itself, and is easy to do.
  • Additionally, our support staff will help you with implementation assistance over the phone or via web meeting, or for the most effective and speedy implementation, we have onsite services available. Also, see our case studies for examples of rapid implementations of Freezerworks, both with and without onsite services.
  • Our support staff will help you with implementation assistance over the phone or via web meeting. We will walk you through the process of setting up Freezerworks to perfectly match your workflow.
  • Your first year’s enrollment in our Customer Care Program is included with your purchase (with an optional renewal after one year) to ensure that you get the support you need. Here is what our Customer Care Program includes:
    • Support via phone, e-mail, or online remote Internet session.
    • Upgrade and maintenance releases at no additional charge.
    • Assistance with label printer setup and connection to Freezerworks.
    • Assistance in finding the best ways to utilize Freezerworks.
    • Database diagnostics.
    • Needs assessment for custom features (does not include custom programming or modifications).
  • We have additional options available for training such as *onsite training* (hyperlink) or training camps.
  • Our Customer Care Program is designed to ensure that you get the support you need and that your software is working at its fullest capacity to meet your needs. Here is what our Customer Care Program includes:
    • Support via phone, e-mail, or online remote Internet session.
    • Upgrade and maintenance releases at no additional charge.
    • Assistance with bar code printer setup and connection to Freezerworks.
    • Assistance in finding the best ways to utilize Freezerworks.
    • Database diagnostics.
    • Needs assessment for custom features (does not include custom programming or modifications).
  • With the purchase of your software, our support staff will help you with implementation assistance over the phone or web meeting. This includes setting up Freezerworks to match your workflow.
  • We also offer onsite training and training camps. Check out our *training page* (link to new training page) for more information.
  • In addition, we have a library of instructional videos that walk you through the different functions of Freezerworks.
  • When we developed the first version of Freezerworks in 1992, we did it with true configurability in mind. This means your workflow is supported by Freezerworks rather than your workflow needing to adapt to the software.  The configurable nature of Freezerworks further ensures it will continue to support your workflow as your needs and processes change and grow. A competitor may provide similar functionality in many areas. However, Freezerworks excels in how that functionality is integrated into your existing operations.
  • For more, see our post on what sets Freezerworks apart.
  • Freezerworks can optionally utilize LDAP to authenticate users at login.
Freezerworks offers the following tools for integration with other programs/databases. For more information, see http://www.freezerworks.com/index.php/web-services-integration

Integration Reference Chart