Error 1

The plug-in method cannot be executed.
A program that links externally into Freezerworks to run certain options is not being located in the Win4dx or Mac4dx folder, or in the Plugins folder in Freezerworks Unlimited version 3.1. Freezerworks is still accessible, but the option controlled by the plug-in will not work.
Contact Dataworks to get a copy of the missing plug-in.

The service did not respond to the control request in a timely fashion.

You may see this error when launching Freezerworks Server. It usually indicates a printer is not installed on the server. Verify that a default printer is assigned to the Account used to log into the server PC. It is not necessary to have a printer attached to the server; Freezerworks Server only requires a printer in the Printers folder.

Network Errors 10030, -10031 and -10033

This indicates a network connection problem. Verify that Freezerworks Server is running and connected to the correct Freezerworks database. If Freezerworks Server is running, these errors indicate there is a problem occuring at a “low level” on your network. To troubleshoot these types of problems, it is recommended that you focus on networking issues such as networking hardware including network cards, cables, software drivers, and printers.

The form could not be loaded.

You may see this error when launching Freezerworks Client. To prevent this, delete the *.res and *.rex files in the C:Windows4DFreezerworks*.* folder. These resource files will be created the next time the client workstation connects to the Freezerworks server.

Not enough space in your data segment to allocate a new data segment.

Make sure the Read-Only attribute is not selected on the data file (.4dd, or .data on Mac) or program file (.4dc). This can happen if a CD-RW is used to copy Freezerworks from one machine to another. The Read-Only attribute is set by the CD copy software when the files are placed on the CD-RW, and are retained by Windows when the file is copied back to the computer.
Are you connecting to the correct data file? If you have two distinct copies of Freezerworks installed, sometimes both copies are connected to the same data file. Freezerworks will prevent data being saved by the second copy to ensure data integrity.
Make sure there is enough RAM available to run Freezerworks (see System Requirements for specific version information).
If you are running a Log File (4D Backup) and the volume on which the Log File lives is full, this error may occur. If you store the Data File and Log File on separate volumes (good practice), there may be plenty of room to save the record in the Data File, but not enough space to add to the Log File.
Reboot the computer running the Freezerworks program. This will reset the memory allocation table.

Out of Memory error when printing bar code labels.

This occurs when the label printer’s Windows printer driver has been installed with the same COM port Freezerworks uses. Because Freezerworks does not use the printer driver, this creates a conflict that causes the error. The problem is resolved by removing the printer driver, disabling and re-enabling the COM port.
It is important to note that when this error occurs, any data recently stored in Freezerworks after logging into the system and receiving this error may be lost. This is because the data is still residing in the memory cache and has not yet been written to the hard drive. It is important to follow the procedure to disable and re-enable the COM port anytime after you use the label printer driver and before using the Freezerworks bar code label system.

Error 9939. External routine not found.

The plug-in method cannot be executed.
A program that links externally into Freezerworks to run certain options is not being located in the Win4dx or Mac4dx folder. Freezerworks is still accessible, but the option controlled by the plug-in will not work.
Contact Dataworks to get a copy of the missing plug-in.

No more room to save the record or Segment is locked.

No more room to save the record or Segment is locked

1. Make sure the Read-Only attribute is not selected on the data file (.4dd, or .data on Mac) or program file (.4dc). This can happen if a CD-RW is used to copy Freezerworks from one machine to another. The Read-Only attribute is set by the CD copy software when the files are placed on the CD-RW, and are retained by Windows when the file is copied back to the computer.

2. Are you connecting to the correct data file? If you have two distinct copies of Freezerworks installed, sometimes both copies are connected to the same data file. Freezerworks will prevent data being saved by the second copy to ensure data integrity.

3. Check Permissions:

When installing Freezerworks, the Administrator must set the Freezerworks folder’s security to Full Control for all users.

To set folder permissions in XP:

  1. In the Control Panel, go to Folder Options.
  2. Switch to the “View” tab. Scroll to the bottom, and turn OFF the setting “Use simple file sharing”. Click OK and close the Control Panel.
  3. Right-click the Start menu and select Explore. Open the Program Files folder.
  4. Right-click the Freezerworks folder, select Sharing and Security and switch to the “Security” tab.
  5. Highlight the appropriate Group or User Name(s), and turn on Full Control by placing a checkmark in the Allow box. This permission level will allow the users to save data in Freezerworks.

4. Make sure there is enough RAM available to run Freezerworks (see System Requirements for specific version information).

5. If you are running a Log File (4D Backup) and the volume on which the Log File lives is full, this error may occur. If you store the Data File and Log File on separate volumes (good practice), there may be plenty of room to save the record in the Data File, but not enough space to add to the Log File.

6. Reboot the computer running the Freezerworks program. This will reset the memory allocation table.