Why Freezerworks?

  • When we developed the first version of Freezerworks in 1992, we did it with true configurability in mind. This means your workflow is supported by Freezerworks rather than your workflow needing to adapt to the software.  The configurable nature of Freezerworks further ensures it will continue to support your workflow as your needs and processes change and grow. A competitor may provide similar functionality in many areas. However, Freezerworks excels in how that functionality is integrated into your existing operations.
  • For more, see our post on what sets Freezerworks apart.

What kind of Training does Freezerworks offer?

  • With the purchase of your software, our support staff will help you with implementation assistance over the phone or web meeting. This includes setting up Freezerworks to match your workflow.
  • We also offer onsite training and training camps. Check out our *training page* (link to new training page) for more information.
  • In addition, we have a library of instructional videos that walk you through the different functions of Freezerworks.

What does the Customer Care Program include?

  • Our Customer Care Program is designed to ensure that you get the support you need and that your software is working at its fullest capacity to meet your needs. Here is what our Customer Care Program includes:
    • Support via phone, e-mail, or online remote Internet session.
    • Upgrade and maintenance releases at no additional charge.
    • Assistance with bar code printer setup and connection to Freezerworks.
    • Assistance in finding the best ways to utilize Freezerworks.
    • Database diagnostics.
    • Needs assessment for custom features (does not include custom programming or modifications).

What kind of support can I expect from Freezerworks?

  • Our support staff will help you with implementation assistance over the phone or via web meeting. We will walk you through the process of setting up Freezerworks to perfectly match your workflow.
  • Your first year’s enrollment in our Customer Care Program is included with your purchase (with an optional renewal after one year) to ensure that you get the support you need. Here is what our Customer Care Program includes:
    • Support via phone, e-mail, or online remote Internet session.
    • Upgrade and maintenance releases at no additional charge.
    • Assistance with label printer setup and connection to Freezerworks.
    • Assistance in finding the best ways to utilize Freezerworks.
    • Database diagnostics.
    • Needs assessment for custom features (does not include custom programming or modifications).
  • We have additional options available for training such as *onsite training* (hyperlink) or training camps.

How quickly can I implement Freezerworks?

  • Freezerworks can be implemented very quickly, in as little as one week in many instances. The setup is all done inside the software itself, and is easy to do.
  • Additionally, our support staff will help you with implementation assistance over the phone or via web meeting, or for the most effective and speedy implementation, we have onsite services available. Also, see our case studies for examples of rapid implementations of Freezerworks, both with and without onsite services.

How much disk space will I need for Freezerworks?

  • The amount of disk space needed to store Freezerworks varies greatly for each installation. The storage needed depends on different variables such as the number of user-defined fields, the number of audit trail records, the number of samples, and the number of aliquots.
  • See the chart below to get an idea of how much storage you might need based on the data file sizes of some of our customers.
Data File Size# Samples# Aliquots# Audit Trail Records
3.06GB257,586354,4413,567,310
849MB9,94480,461978,458
6.5GB235,536540,0077,337,915
1.873GB88,541165,5011,913,971
17.123GB630,1701,039,38322,982,649