Freezerworks Training CampOur Support Team will be presenting the hands-on training in a classroom setting, covering all aspects of Freezerworks Unlimited. Additionally, you will have the added opportunity to spend time one-on-one with a support specialist to answer questions as well as assist with the development and configuration of your own Freezerworks Unlimited database, tailoring it to your specific laboratory's needs. Date: November 3-5, 2010 Location: Washington State Convention Center, Seattle, WA Cost: $1,500 per person, or $1,200 with a current Customer Care Program Click here to register!
Support OptionsFirst time purchasers of Freezerworks receive one year of technical support under the Customer Care Program. Immediate support is available by phone at (425) 673-1974 between the hours of 7:30 a.m. and 4:30 p.m. Pacific time. E-mail support is available at support@dwdev.com (response within one business day). Extended 24 hour on-call phone support hours: from 12 AM Sunday to 5 PM Friday.
Additional support after the first year of service is provided through a renewal of the Customer Care Program, or on an hourly basis at a rate of $200 per hour, with a one-hour minimum charge. The charge is payable by VISA, MasterCard, or Purchase Order number.
The one-year Customer Care Program entitles customers to: - Support via phone, e-mail or online remote Internet session
- Upgrade and Maintenance releases at no additional charge
- Enrollment into any of the scheduled Webinar training sessions at no additional charge, and access to the Premium User's section of this website (downloads, webinar recordings and more).
- Assistance with bar code printer setup and connection to Freezerworks
- Assistance in finding the best ways to utilize Freezerworks
- Database diagnostics
- Needs assessment for custom features (does not include custom programming or modifications)
When contacting Dataworks for support, please have the following information available:
1. Your Freezerworks serial number or Customer Number. The serial number is located on the Freezerworks Information Sheet, the CD sleeve, and in the program itself in the About Freezerworks menu option which can be found under Help on Windows and in the Apple Menu on Macintosh.
2. Make and model of the computer on which you are running Freezerworks.
3. The operating system and version number for the computer (e.g., Windows XP or Mac OS X).
4. A detailed description of the problem including the steps you followed as well as any error messages you may have received.
This will greatly enhance our ability to assist you quickly and correctly. Freezerworks Recorded WebinarsRecorded webinar training sessions are available for Customer Care owners only through the Premium Support Area. To access the recorded sessions, login at the Customer Care Login window located at the upper right of this page. If you need help or forgot your name and password, email us. | 
